FREQUENTLY ASKED QUESTIONS?
What does short, medium, long hair means?
If your hair is not longer than shoulder blade, it means they are short length category. If your hair is longer than your shoulder blade and equal to your armpit, then it means that you are in medium length hairstyle category. If your hair length is longer than armpits, then you fall into long hair category.
What is an Allergy Alert Test and do I have to have one?
An Allergy Alert Test checks to see if you are allergic to the ingredients in the products we use to colour hair. We ask all of our clients to have one and won’t colour their hair without one.
Why do I need to have an Allergy Alert Test?
Unfortunately reactions to hair colourants can happen in a very small number of people – a bit like food allergies. Allergic reactions to hair colourants are extremely rare but your wellbeing is our priority which is why we carry out Allergy Alert Tests.
Why do I need an Allergy Alert Test 48 hours before my first colour appointment?
We ask new our clients to come in at at least 48 hour before their first appointment. This gives an allergic reaction time to develop.
How is an Allergy Alert Test carried out?
One of the Hera Hair Beauty team will mix up a small amount of colour and apply it with a cotton bud behind one of your ears. You will be asked not to get that area wet for the next 48 hours.
What if I have a reaction?
It is very unlikely that you will (it is estimated at 0.1% of the population will develop an allergy after hair colourant use*), but if you are concerned speak to your doctor or call the salon for advice.
* Statistics from The Cosmetic, toiletries and Perfumery Association (CPTA)
What if I don’t have a reaction?
Then you are good to go, and we will look forward to seeing you for your colour appointment!
What if I’ve had a colour patch test at another salon?
Unfortunately, we will need to do another one so we have it on our records
Do you offer free consultations?
Absolutely! We invite everyone to come into the salon for a complimentary 15 minute hair consultation before deciding to visit as a client. One of our team will sit down with you to get to know more about you, and your hair, before taking you through their recommendations and letting you know what an appointment at Hera Hair Beauty salon will cost.
What do I need to bring to the consultation?
It’s always great to bring in visual references of hair that you really love, and equally hair that you loathe! If you can also think about three words that describe how you want to look – for example – strong/romantic/fierce/soft/sharp/sophisticated/modern – then that really helps us to put together a look for you.
Am I obliged to book after a free consultation?
No, not at all. If you feel we are not right for you we totally understand, but we of course hope you think we’ll be a good match.
How long will my colour appointment take?
It really depends on what colour you are having. On average our colour appointments take between 2 and three hours, including your cut and finish. During your consultation with your stylist, they should let you know how long your appointment will be – if you have something you have to get to, we advise letting them know so they can ensure you are out the door on time.
Do you have a cancellation policy and if so why?
Yes, we do. For some reason we have found people think it is OK to cancel their appointment and not show up, or cancel it at the last minute. It is really frustrating because our stylists are often fully booked and we usually have to turn clients down so when this happens they lose out. To avoid cancellation charge, we request a minimum of 24 hours notice to cancel or amend your appointment.
Why do I need an appointment every 6-8 weeks?
In our experience after about six weeks your hair starts to lose it’s shape, colour can lose its shine and fade and those pesky grey hairs start appearing. We believe that great hair matters and we always want you to look your best and most confident which is why we like to see you every 6-8 weeks. And we’ll miss you too much if you leave it much longer…
Why should I pay more for a professional shampoo and conditioner?
You may think that buying professional hair products is a con and that purchasing a brand from a supermarket or chemist is just as good, but believe us – as hairdressers we see what a game changer professional products are.
What makes professional products better?
Professional products contain more highly concentrated and higher-grade ingredients. This makes them last longer as you need a much smaller amount than non-professional products, and the quality of hair they produce is far superior to their cheaper counterparts.
Are all professional products the same?
No! We only sell brands we totally believe in, which is why our favourites are Kérastase and Kevin Murphy. We have used these brands for years and not only do our clients love them but they are multi-award-winning and highly recommended by celebrities, beauty editors and journalists all around the world.