Website and Online Purchase Terms and Conditions
By using this site, consuming content on this site and placing an order with Hera Beauty Pte. Ltd. through the Hera Hair Beauty online store (at https://www.herabeauty.sg), you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing using the site or an order.
In these Terms & Conditions
“We” and “us” means Hera Hair Beauty and Hera Beauty Pte. Ltd.
“You” means the person placing an order.
“The contract is agreed” – by completing and submitting an electronic order form, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.
This website and all content contained within it is protected by copyright and no portion of it may be used without express written permission from Hera Beauty Pte. Ltd.
This website allows comments on specific articles or pages, but all comments will be monitored and will be displayed at the sole discretion of Hera Beauty Pte. Ltd. and Hera Hair Beauty.
By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer or we have received your payment through direct bank transfer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized and received.
Certain steps must be followed for a contract to be formed, as described below.
After you have placed your order:
You will receive an email to acknowledge your order. It will confirm which products you have ordered, but it may not constitute an acceptance of your order. You may be directed to a third-party site to complete your order.
We do not have to accept your order, and for example, we will not accept your order if:
- We do not have the products in stock
- Your payment is not authorized
- There is an error on our website regarding the price or other details of the products
- You have canceled your order
We reserve the right to refuse any order.
Returning products after sending
If for any reason you are simply not satisfied, you can call or email to us to return any unopened purchase within 7 days of the date of purchase (with a copy of the receipt) for a refund of the full product price (less shipping and handling).
Pricing and payment
Prices throughout the website are quoted in SGD dollars, and payment can only be accepted in SGD Dollars. Delivery costs of $12 will be added if the total price of your purchase is below $100.
While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.
The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.
Your payment card will be debited for your order at the time the order is placed. By submitting an online order with Hera Beauty Pte. Ltd. through the Hera Hair Beauty website, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with Hera Beauty Pte. Ltd. will be raised with or adjudicated by the credit card company. Rather, you agree to contact Hera Beauty Pte. Ltd. directly to resolve the issue or obtain a refund pursuant to the product refund.
Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.
Please see individual product sales pages for information about delivery and shipping charges, where applicable.
For products that require shipping, we will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time.
Changes to Terms & Conditions for buying products online
We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.
These Terms & Conditions are governed by the law of the Singapore and you and we agree to use the Singapore courts should any dispute arise.
If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.